Relocating NBN box to a new location

[alexj-au]

Hi guys.

I'm moving to a new place.

Both old and new addresses are using FTTC.

I don't seem to have a NBN connection box at the new premise.

I've got a call from TPG today saying I could take both a TPG modem and a NBN box with me.

Then connect it, call TPG and got it activated at a new address.

But looking at  https://www.tpg.com.au/moving-home-support/more-information (last paragraph):

 "When you move, you should leave any NBN-branded equipment behind, including any power supply cords or other cabling. Once it’s been installed, NBN equipment must remain at that address - it won’t work at your new address. We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement."

So, can I still take a NBN  box with me, connect it at a new place or I have to order and wait for a new device to arrive?

Regards,

Alex

[BasilDV]

Hi @alexj-au 

We'd like to have a better understanding of the situation.

Kindly send us a private message with your account details.

BasilDV

[david64]

Hi @alexj-au . The advice has always been that the NBN box stays with the house, as in the "last paragraph". If your new address is brand new, there probably isn't one there. Otherwise, the previous resident should have left it when they moved. Your agent might be able to contact the previous owner, or TPG will organise replacement.

[alexj-au · Accepted solution]

Hi @david64 

Thanks, all good.

A new NBN box will be shipped to a new location.

Regads,

Alex