Account Number: 5190730
Plan ID 5590243
Service Type 85: NBN HFC Digital Voice
Status Installation Stage 2
The property I am in has existing installed infrastructure and I have the compatible equipment. When should I expect to be patched over? I have not received any update from TPG.
There was corresponence at this address regarding the disconnection of a previous iinet account. I want to make sure there is nothing holding up this process up due to work from home demands.
I have checked with our team and noted that we received your request but lookalike your new address has still active connection of previous occupant so may be that's reason its pending.
Are currently living at new address or old?
I am living at the new address which we purchased.
There appears to be an existing iinet account, which is to be disconnected as there was a letter addressed to the previous occupant from iinet.
Currently our change of location team is handling your case and we are checking with nbn for this issue because based on nbn still property is connected for previous account.
On Thursday last week, I provided all my details to a TPG NBN Service Delivery Team member and forwared my Proof of occupation details to a requested address. I did this while at the same time confirming that IINET have no active subscription on the line, a fact confirmed by them twice.
Just want to make sure so i can investigate.
Which document have you sent proof of occupation or proof of occupancy?
A Proof of Occupancy Document (POD), which must show the end user's name and full address, as a serviced address, and not just a mailing address.
Acceptable documents for a POD include:
- Current fixed utility bills (water, electricity or gas).
- A current insurance document, specific to the address (e.g. Business or Home & Contents)
- Certificate of Title of the land.
- A signed Lease agreement.