Nobody is calling, are they?  ... View more

Respectfully, I have had enough.  All someone needs to do is say, "thankyou we recieved the documents which will be considered and a response provided as soon as possible"    It could even be an automated email, - "Thank you for your correspondence dated x/x ticket #number"    At no stage did anybody ever provide basic details on what was going on, cancel my address switch please, I am taking my business (phone and nbn) elsehwere.    ... View more

IS THERE ANYBODY AVAILABLE TO CONFIRM THEY HAVE RECEIVED THESE DOCUMENTSD?    TPG: COMPUTER SAYS NO  ... View more

Hi Nuzim,  Your experience sounds very similar to mine.  Regarding  POD, I have been waiting over a week to have someone confirm they have recieved these documents. It just seems that there is no actual allocation of resources to these matters and the poor staff have no idea what is going on.    Have you chosen an alternative provider? I am looking now. I think even cancelling an account with TPG will be very difficult. I try the phone line and the online chat neither work at all.    I have been able to contact iinet without any difficulty (the former occupants telco), I am not sure why TPG treat their existing customers so poorly.  ... View more

Dear TPG    NBN Installation Status CID:5190730     Two statutory declarations demonstrating Proof of occupancy provided were sent to you on 10 May 2020.  No confirmation has been provided that they have been recieved.    My ability to work as a solicitor is being impacted and it is negligent that the occupancy documents provided on 10 May 2020 have been ignored, or disregarded.    What is going on here?            ... View more

TPG    I have used all the data available on my mobile plan, trying to work remotely is using the phone data I have also through the same TPG account. .    TPG need to supply phone data while I wait on the installation I cannot keep paying for additional data on top of the unlimited NBN plan is unsuable but which has been paid for.    Chris        ... View more

The two statutory declarations were attached to my email response to  sdnbnpod@tpg.com.au    Please confirm that either that a) proof of occupancy documents have been accepted and the switch is being activated or b) that TPGCO have been consulted and confirm (consistent with the advice of IINET) that the former occupant has disconnected.    That is what is required here.  ... View more

THIS IS THE RESPONSE -    Hi Chris, We apologise for the inconvenience. There's an active NBN service, the old tenant hasn't cancelled it yet. NBN Co can only provide one service per address. For us to request for a cancellation of the service to NBN Co, you need to provide a proof of occupancy document, but we haven't received it yet. To proceed with the installation, please ask the landlord to ask the old tenant to cancel the NBN service or provide your proof of occupancy document. Thank you Kind Regards,   - THE PROOF OF OCCUPANCY DOCUMENTS WERE SENT 4 DAYS AGO -> see below:    to sdnbnpod   Dear Sir/ Madam    The old tenant has cancelled the NBN service.  This has been confirmed by the owner, and the owners former provider IINET.    Please confirm proof of occupancy, or double check the status of the line with TPGCO as you may not have the most up to date information.    I note that I now have the original NBN Arris modem for the property, which has now been returned by the former occupant.    Kind regards --------------------------------------------------------------------------------------------------------- I have now sent the documents to NHINA, can she accept them? or should they goto someone else, can somebody assist please this is an absolute nightmare.  ... View more

Hi David,  Thank you I appreciate that, if there is anything you need just let me know.    Chris.  ... View more

Hi Jaesh,  The tool you have referred to indicates NBN availability. NBN is available at my presmises, the former occupant had an IINET NBN account.    IINET informed me that the last occupants account was disconnected at the end of APRIL. I have asked TPG to check for an update from TPGCO on the status of the line but nobody appears to have done that or if they have they have not informed me of the result.    So instead I provided two statutory declarations to provide proof of occupancy. These were sent on Sunday, to sdnbndpod@tpg.com.au (in response to their email).    I have not recieved any confirmation or response, I don't know if they recieved those documents.   The only time I get any response seems to be through this forum, this is one of the most frustrating consumer experiences of my life.            ... View more

A  week ago I receieved this email:    Hi Chris, For your installation, we were advised by NBN Co that there's an active NBN service from a different provider on your address. NBN Co can only provide one NBN service per address. To proceed, kindly fill out the details below to progress with NBN order. Indicate your NBN Installation Address showing on your proof of address document. Premises Structure: (Duplex, stand alone, 2 storey house, subdivided, granny flat, etc) Have you just recently moved in to this premises? (Yes/No) Are you switching your NBN service to TPG?(Yes/No) Is the NBN Arris box already installed in your premises? (Yes/No) *Please note that the NBN Arris Box will only work to the original location where it was installed by the NBN Technician. Have you received the wifi modem? (Yes/No) If you have just moved in, kindly send the proof of address document to nbnpod@tpg.com.au. Reply to this email once done.   A Proof of Occupancy Document (POD), which must show the end user's name and full address, as a serviced address, and not just a mailing address. Acceptable documents for a POD include: - Current fixed utility bills (water, electricity or gas). - A current insurance document, specific to the address (e.g. Business or Home & Contents) - Certificate of Title of the land. OR - A signed Lease agreement.     -- Thank you Kind Regards, (NF - initials only, I have removed name)    I responded by providing all the details and sent proof of occupancy details to the required email address. Despite sending sensitive documents I can't even be sure they were recieved as despite numerous follow-ups I haven't recieved any response.    I am not sure whether TPG is even recieving my correspondence. I have prepared  a complaint to the the Telecommunications Industry Ombudsman and am at the point where I wish to cancel my account with TPG and proceed to install with a new provider. Is there anybody at TPG who can please update me on what is happening with NBN Installation Status CID:5190730?        ... View more

- No progress on installation (stage 2 since commencement)  - No update from TPG or confirmation that my correspondence (regarding proof of occupancy) has been recieved (sent over a week ago). - No scheduled installation, no information about progress, next steps or update on progress.      ... View more

Hi Jaesh,The owner who is member of my family provided their drivers license, certificate of title and a signed statement stating that I am the current and only occupant.          ... View more

Hi Jayesh,    On Thursday last week, I provided all my details to a TPG NBN Service Delivery Team member and forwared my Proof of occupation details to a requested address. I did this while at the same time confirming that IINET have no active subscription on the line, a fact confirmed by them twice.    I recieved no response despite various requests for followup.  I am really suprised that existing customers, who are wishing to transfer there existing connection are treated so poorly. There is no reason I could not have instead chosen a new provider and paid a setup fee rather than a relocation fee.    When providing title documents and a signed statement I did not recieve even so much as confirmation of receipt.  The satus of my installation has not moved since it commenced.    It feels like the support forum just places you in a new vortex of unresponsivness.  PLEASE HELP.    Chris      ... View more

Hi Jayesh,    I am living at the new address which we purchased.    There appears to be an existing iinet account, which is to be disconnected as there was a letter addressed to the previous occupant from iinet.   Nest steps?       ... View more

Hi Jayesh,  Thank you, I have not recieved any call, when should I expect to hear from the moving team?    Chris.  ... View more