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Service interruption when switching to NBN

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Level 3

Hello,

 

@Moderators (Shane, Reizl); I really appreciate your time and help on my previous questions regarding NBN.

 

I am a TPG user with ADSL2+ OffNet; phone line is provided by Telstra.

My area is about to be connected to NBN FTTC. I want to have NBN connected with TPG as RSP. The reason for my pedantic questions is that I need connection to the workplace every day.

 

1) What is the maximum service interruption period during which I have no internet connection when switching from TPG ADSL2+ OffNet to TPG NBN100? I am told by TPG that my address will be provided with FTTC.

 

2) Is there any URL from TPG that describes this process?

3) In case (1) when there is no internet connection for more than 5 working days, is it possible to roll back to TPG ADSL2+ OffNet while waiting for Nbn and TPG to sort out the issues?

4) What is the maximum telephony service interruption when switching to NBN? If possible, I wish to have my phone number ported.

 

5) I am also the TPG Mobile user. During the period when I have no internet and no telephony service, is there any number that I can talk to TPG about NBN installation using my mobile without being time charged?

 

Once again, many thanks for your time and help.

Best Regards,

Tha89

6 REPLIES
Moderator

Hi @Tha89,

 

Welcome to TPG Community!

 

We'll have an account specialist contact you to discuss how you can change your current plan to TPG NBN.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

Level 3

Hello Reizl,

 

Yes, I was indeed contacted by TPG before reading this thread.

 

In general, how do we know that the caller is indeed a TPG staff? We need to give sensitive information to the calleer for verification.

Best Regards,

Thanh

Moderator

Hi @Tha89, we've checked the account and our record shows that one of our account specialists contacted you today.

 

 

Are you able to provide us the phone number of the person who contacted you so we can verify if it's a TPG number?

Level 3

Hello Riezl,

 

The number was (02) 9850 0800.

If this is TPG, then the next time, we should trust the caller.

Best Regards,

Tha89

Moderator

Hi @Tha89,

 

That's the correct number.

 

Let us know should you require further assistance.

 

Cheers!

Moderator

Hi @Tha89,

 

I've seen you have been in touch with one of our Account Specialists and provided you assistance to change the plan of your service.

Please let us know should you require further assistance.

Have a great day!