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Speed slower than expected.

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Level 1

I have been on TPG's NBN FTTN connect for that 13-14 months and compared to my ADLS2+ connection its been a really positive experience.

 

I am running a firewall behind by TPG supplied NBN router which runs periodic speed tests and records the results (most of the time). Up until February this year, I was enjoying an average download speed between 60Mbps - 80Mbps.  Which is awesome given I have paid for an NBN100 plan and was told my theoretical maximum would be ~85Mbps.  In the past month however I've notice the average has dropped to between 30Mbps - 60Mbps and quite regular staying below 50Mbps. (graph attached)

 

Screen Shot 2019-03-27 at 8.57.00 pm.png

 

Although, I haven't noticed a significant decrease in my experience (apart from the very occassional buffer on Netflix), I feel somewhat dudded given I'm paying for a 100Mbps link, I'm not really getting what I'm paying for.

 

Has anyone else noticed this drop off in speed.

2 REPLIES 2
Moderator

Hi @pmartello

 

Welcome to the Community! 

 

We appreciate you raising this concern to us. 

 

I did pull up an account using your Community details and was able to run remote tests. There appears to be no evident line fault that can affect the service based on the line test results. 

 

Though I can see the decrease in the graph shown, I refreshed the connection on our end since I've also seen that the modem is connected for almost a month now. It should somehow help in improving the performance of the speed. 

 

If you can do a speedtest over wired connection, that would be helpful so we can at least determine whether it is the line or there's an underlying issue causing the low download speed. 

 

I would also recommend checking out this article: Slow speed issue

 

Nevertheless, should the connection issue still persist, please do let us know so we can have our Technical Team to contact and assist you. Just provide us with your best contact time & number via private message and we'd be glad to organise a callback for you. 

 

 

Cheers! 

Moderator

Hi @pmartello

 

I've since checked your account and have seen that one of our Support Specialists has been in touch and assisted you with the connection issue. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options at http://tpg.com.au/support

 

 

Cheers!