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Still Processing Payment After 7 days

Level 2
Hello, we’ve recently moved houses and called up TPG to change the details and get the NBN50 plan and have got everything ready but we’ve been waiting for 7 days for tpg to finish processing payment so we can have internet in our house. As the person on the phone said our house already has the nbn wires and everything ready, all we need is for tpg to finish processing the payment.

Hi @trangthai13


Welcome to TPG Community!


I've managed to retrieve your account using your community details. Your Direct Debit details has been received; however, we will require the signature of the bank account holder.  The bank account holder's signature is necessary for us to process the payment on your account. This is to ensure that any payment transaction made on the bank account details is authorised by the account holder.

You may download the Direct Debit form by clicking the link below:

Kindly resend the completed Direct Debit form through fax or email:
Fax:  02 9850 0813

Direct debit payment usually takes 3 to 4 working days to clear. A $10 rejection fee applies in case the payment is rejected. Alternatively, you may process the payment using a credit card since it posts within the day.

Kindly call TPG at 13 14 23 (option 3+1) to update your credit card details.

Internet and Home Phone:
Monday - Friday 8am - 9pm
Saturday - Sunday 9am - 6pm
Public Holidays 9am - 6pm

A surcharge will apply for every successful transaction using the following credit cards:

          *  AMEX (American Express) 3.02%
          *  Diners Club 2.75%


Let me know if you require further assistance.


Best regards,