Can’t using wifi

[ocs770]

Hi TPG,
My wifi keep showing that it's connected but there is no internet connection.
- All lights on wifi router seem working well (include internet light)
- I try reset several times and re-install as well. After re-install it has worked for 30 mins to 1 hour then problem happens again
- That problem happened on almost devices, except 1 computer still can connect to internet.

Could you help me to figure it out? Thanks!

[Ahra_G]

Hi  @ocs770, 

I have since raised the connection issue to our Engineering Team for further investigation.

Please ensure to leave your modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

We apologise for the inconvenience. 

Regards,

Ahra_G