Welcome to TPG Community!
I've managed to retrieve your account using your community details. Your Direct Debit details has been received; however, we will require the signature of the bank account holder. The bank account holder's signature is necessary for us to process the payment on your account. This is to ensure that any payment transaction made on the bank account details is authorised by the account holder.
You may download the Direct Debit form by clicking the link below:
Kindly resend the completed Direct Debit form through fax or email:
Fax: 02 9850 0813
Direct debit payment usually takes 3 to 4 working days to clear. A $10 rejection fee applies in case the payment is rejected. Alternatively, you may process the payment using a credit card since it posts within the day.
Kindly call TPG at 13 14 23 (option 3+1) to update your credit card details.
Internet and Home Phone:
Monday - Friday 8am - 9pm
Saturday - Sunday 9am - 6pm
Public Holidays 9am - 6pm
A surcharge will apply for every successful transaction using the following credit cards:
* AMEX (American Express) 3.02%
* Diners Club 2.75%
Let me know if you require further assistance.