Still can not log into account and still waiting for internet connection

[Susan647]

Nbn came out and installed cable however still no update on when internet will actually be connected.
Also still can not log into account very frustrating as I just switched from Telstra not a good start to a new customer 🤬

[BasilDV]

Hi @Susan647

My colleague responded to your other post here.

Have you tried to look into the articles that's been provided? Have you received an email notification that the service has been installed or has been activated for the internet to work?

Please shoot me a PM with your TPG username or customer ID number to check on this further.

BasilDV

[Susan647]

Susan647

[Susan647]

I have a ticket number if that helps

[BasilDV]

Hi @Susan647

That's not the username for your TPG account.

Also, please don't post any account information in public as it may compromise your security.

Shoot the information (TPG username or customer ID or ticket number) via Private message. 

BasilDV