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Still no internet connection after installation of NCD and Modem

Level 1

I have installed and connected the NCD and Modem according to the installation guide but still no internet connection after hours. I have tried using support chat to reach out to the TPG support team but there is no reply after hours. Please help.

Level 8

What lights are lit on the NCD and on the modem?

What model is the modem?

What type of NBN connection do you have?