I need my account to be activated to the nbn. ncd all light are on and ready to go but no internet from modem. NBN technician says the my tpg account needs to be switched from adsl to nbn.
This link may assist you and help to check the status of installation. If your installtion has been completed
or while you wait for further assistance if required it may also help to check and make sure your current modem and equipment setup is also correct.
To check your installation status, follow the guide at https://link.tpg.com.au/vlKqfw
and a short video guide on how to set up your NBN FTTC service. Visit https://link.tpg.com.au/hgzDYj
Hope that is helpful
I can NBN is up
|Test Type||Status||Result||Last Run Date||AVC Test Result Details|
|DPU Port Status Re-run Test||Complete||PASS||04/04/2020
Please follow the below guide; if still fail, we may need to configure the modem manually, are you using 3rd party modem?