TPG Vr1600 not working

[vr101803131116]

Our router does not have light on 'dsl' and 'internet'. It was working before, now it has stopped working. pls help. i tried resetting already and changing wire that connects to telephone line and router but still no internet connection.

[BasilDV]

Hi @vr101803131116

Welcome to the Community!

We advise our customers to check if their service is affected by an outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG Service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV