TPG Community

Get online support

TPG internet change contact number

sirlitchfield
Level 2

Hi,

My username is sirlitchfield

I am trying to change my contact number online through 'update contact & payment details' however when I change the number and tick the box at the bottom to acknowledge it seems like it goes through, but the screen refreshes and it reverts back to the old number.

I have called many times to ask if someone can reset and they advised me to email adsl_admin@tpg.com.au which I did and have no received a reply.
I don't have my old number anymore and I need to change address and need my contact number changed too.

1 REPLY 1
Ahra_G
Moderator

Hi @sirlitchfield

 

Apologies for the difficulty encountered in updating your contact details.

 

You may want to check out this Community article: 

 

I would appreciate if you can confirm via PM the email address used in sending the request so we can chase the request to our Admin Team. 

 

 

Thanks! 

Ahra_G