Thanks for raising this to our attention and we apologise for the inconvenience.
We'd like to have a better understanding of the situation and see what we can do to resolve this once and for all.
We tried to search for your account using your community details to no avail.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
We can see that the assigned Complaints Resolution Case Manager reached you via email. I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and we will raise this to our Complaints Resolution Team for additional reference on the ongoing investigation. If you wish urgent update you may contact them via return email.
Akash feel your pain, i'm at over 2 months and counting