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Technician did not show up today 13/02/2019 for installation

Level 2

Technician did not show up today 13/02/2019 (1pm-5pm)for installation. Called TPG at 4.25, directed to installation dept, but no answer saying too many phone calls in service. Can someone urgently respond? Very disappointing to have this, after made a day-off from work.


Hi @hengbao81


Welcome to the Community! 


We apologise for the delay in getting your service up and running, it is definitely not our intention. 


I've located your account using your Community details and have seen that a Case Manager has spoken to you in regards to the installation. We’ve had an ongoing dialogue with the NBN co. and your case has been escalated to the NBN management. However, due to the high demand for NBN connections, they have encountered a technician resourcing issue and are finding it difficult to keep up with the demand.


Nonetheless, I believe that the Case Manager has booked another appointment on 07 March 2019 between 1PM - 5PM, and your attendance is required. 


Should you have further queries or require further assistance, please don't hesitate to let us know. 



Thank you.