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Termination of my previous internet with other internet provider

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simonlai
Level 2

Hello,

 

I have paid my oreder to use your NBN50. Should I be requried to inform my previous internet provider (Telstra) to termiante the services by them?

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @simonlai

 

Welcome to the Community! 

 

If you did not request to port your homephone number over to TPG, then you may discuss terms with your current provider about the disconnection of your services.  

 

However, please be advised that the installation timeframe for TPG NBN services is within 2-30 working days. 

 

Further updates regarding your installation will be sent via email. You may also check the status through this link: Installation Status 

 

Feel free to reach out to us again should you require any assistance. 

 

Cheers! 

 

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1 REPLY 1
Ahra_G
Moderator

Hi @simonlai

 

Welcome to the Community! 

 

If you did not request to port your homephone number over to TPG, then you may discuss terms with your current provider about the disconnection of your services.  

 

However, please be advised that the installation timeframe for TPG NBN services is within 2-30 working days. 

 

Further updates regarding your installation will be sent via email. You may also check the status through this link: Installation Status 

 

Feel free to reach out to us again should you require any assistance. 

 

Cheers! 

 

View solution in original post