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Transfer FTTB in new address

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Level 3
I have moved canberra from Sydney and living in sharing with my friend so I requested to park my plan until I get new address, now I got new address and want to transfer my FTTB plan in new address, I am moving 1st May 2020. I tried online move but it says can’t transfer FTTB,
2 REPLIES 2
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Moderator

Hi @mkhanal 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @mkhanal 

 

I have escaletd this to one of our relocations officers. FTTB relocations need to be processed manually.

Somone should call you ASAP.

 

Regards,

David_M