Transferring from another provider (ADSL > NBN)

[Plaedien]

Hi,

I will be getting NBN installed next week with TPG. Currently I have ADSL with Internode. Previously when switching providers the new isp handled everything regarding the switch (ie. finalising the other providers account), just wanted to make sure that this is the case with TPG and an NBN install? 

any help would be welcome

[Riezl]

Hi @Plaedien,

Welcome to TPG Community!

We'll take care of the TPG NBN service installation, however, we cannot request to cancel your previous account due to security and privacy.

In some cases, a customer will need to wait for the service to be activated and the phone number to be ported before they notify their previous provider to cancel the account.

We can see that we have provided you a new phone number, thus number porting is not applicable.

All you need to do is to wait for the service to be activated before you advise Internode to cancel the account.

Let us know if we can be of further assistance. Thank you.