Trouble connecting

[mirandawai]

Hi

I tried to connect the nbn device, however, Only one signal light is on. Would you please help me to fix it

[Riezl]

Hi @mirandawai , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM,please refer to this link: How do I private message (PM) in the community