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Where can I find “NTD” and “PCD” details .!

Level 2
Hi ,

I just received an email from TPG that they need me to provide more information for locating installation address.!

The TPG advised me that my register installation home address was unrecognised/mismatch on nbnco so they need more information by following.!

1) provide NTD that starts with "NTD" with snip.
2) provide PCD number that starts with 2ASH-67-01-PCD-1234.

I think the “NTD” information is located on Arris Box, unfortunately, they won’t sent it yet, and the PCD number, I am not sure where’s that be.

So , Does everyone know about it.


Hi @dungvo72


Welcome to the Community!


We tried to locate your account using your community details to no avail.


We'd like to have a better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.


How do I private message (PM) in the community?