Hi @hpiexcil,
If there's no light on your UNI-D port, that's an indication that the NBN connection box is not detecting the router or a possible faulty UNI-D port.
It would be helpful that customers are aware of the UNI-D port where their TPG service is provisioned and they can find this information on the welcome email that we normally send.
We also recommend having a read of this community article to ensure that the equipment is properly set up: NBN Fibre To The Premise (NBN FTTP) Setup Guide
In your instance, we have identified that there's an addressing issue affecting the activation of your NBN FTTP service and this has been raised to NBN Co. for further investigation.
