I have a TPG IMAP Email account which has worked fine for years.
I connect with Outlook for Office 365 from my PC; From my Mail app on my Iphone; and from a web browser.
However a couple of weeks ago my Outlook account stopped connecting.
I've deleted and re-connected
I've tried everything I can think of.
I use the same passwords and usernames as work fine on webmail and IOS.
But no way will Outlook connect to the server.
The thing is that my IMAP account is now full.
But I need Outlook to backup the directories to an archive file, so that I can delete files to reduce my account size.
Thanks for the response David64.
you are right, but the message doesn't help me very much.
I have deleted the account from Outlook and tried to reinstall it.
when it tries to connect the message says:
"Something went wrong
We couldn't connect to the incoming (IMAP) server. Please check the incoming (IMAP) server settings and try again."
I am using the same settings as work on my IPad and webmail on the PC.
Further, I can't log on to the TPG community page from this PC so have to type the message that come up on the PC into this community page on my IPad.
It is like TPG is preventing my PC from connecting in any way. (Except webmail, which works on the PC.)
As I say