TPG Community

Get online support

Unstable NBN connection when playing games

rankenburg
Level 2

Hi,

 

When playing minecraft my NBN connection very often (every 10 minutes or so) disconnects from the minecraft server with an error message 'An existing connection was forcibly closed by the remote host' pointing to an unstable connection. I do not see this problem when I use the exact same computer setup but tethered to my Amaysim 4G phone internet, and ethernet switched off. I am using your Huawei HG659 modem/router. Is there anything you can do to improve the situation? 

Cheers

1 REPLY 1
Shane
Moderator

Hey, rankenburg. We ran an initial test to the service and confirm that no line fault is affecting the connection but we noticed that the modem/router has been turned on since December of 2021. We suggest to atleast turn off the modem/router for 3mins and once its reconnected let us know if the issue will still persists.

 

 

Hi,

 

When playing minecraft my NBN connection very often (every 10 minutes or so) disconnects from the minecraft server with an error message 'An existing connection was forcibly closed by the remote host' pointing to an unstable connection. I do not see this problem when I use the exact same computer setup but tethered to my Amaysim 4G phone internet, and ethernet switched off. I am using your Huawei HG659 modem/router. Is there anything you can do to improve the situation? 

Cheers