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Upgraded my plan but no effect on internet speed

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Level 1a

Hi there,

 

I have upgraded my TPG plan from NBN12 to NBN100 but I still get the same download speed of NBN12. I have been paying for the upgraded plan month after month but no actual service upgrade been provided. Can someone please help me here?

 

https://www.speedtest.net/result/9544740908

 

Regards,

 

2 REPLIES 2
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
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Level 1a

Hi there,

 

I've PM my details. Let me know if you need further information.

 

Regards,