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Upgrading from ADSL2+ Standalone to NBN when Phone Line Rental is in another Name

Level 1a

I currently live in a household where my parents are paying the Phoneline Rental with Telstra ... and i am paying for ADSL2+ Standalone with TPG.

 

What happens when i want to apply for a NBN50 Plan ... which includes the Phoneline Rental ?

 

My Parents want to keep the Same Phone Number and they also want everything (Billing/Bank Debit) in their name. (They are fine with paying for the NBN50 Plan + Phone Line)

 

I'm a little confused and unsure how to proceed with moving to NBN50 plan ... any advice ?

 

Thanks

 

 

 

1 REPLY 1
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Moderator

Hi @draven68
 

Welcome to the community!
 

If you decided to change your ADSL2+ standalone service to TPG NBN service, you can port your current number to us, since our NBN service is sold as an Internet & Home Phone Bundle.
 

Once the NBN has rolled out in your area, you will have 18 months before the old network (ADSL) will be switched off if you're still on it.
 

Unfortunately, there's no way of getting around this, everyone will have to move over eventually as all copper lines will soon be decommissioned. Also, the manner in which you wish to have the service installed may need to be communicated directly with NBN Co.
 

More information regarding the switch to NBN can be seen on this link: https://www.accc.gov.au/consumers/national-broadband-network/moving-to-the-nbn-for-consumers. If wish to have Unlimited NBN Plan, we recommend to upgrade your NBN service to the next plan.
 

If you wish to get more details on upgrading your service to NBN co. We can arrange one of our Account Specialists to call you.

Let us know your best contact number and preferred time.
 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!