Hi @lacabec,
I responded to your initial post located here.
Here is an aritlce that will guide you a basic troubleshooting to fix the issue, please see the link below.
Troubleshooting No Dial Tone - TPG Home Phone/Voice Service .
If the issue still persists, please send me a private message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Urgent Land line disconnected please help.
