Very slow internet speed. I can’t even connect to tpg website.

[keithb]

Effective from late yesterday, 4 August, my internet speed slowed to a point where I cannot watch Netflix or iTunes videos and on some occasions, I could not connect to websites. I checked all connections were ok and reset the modem by switching it off and then on again after 10 seconds - no change. I then checked the internet speed with result that download speed is 8.33 and upload 4.23 Mbps. My usual download speed is normally much more than 20mbps.

[Riezl]

Hi @keithb ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[perrycolyer32]

Good Morning

I have noticed this moring that my internet speed has not improved from my previous package that I was on.

After performng a speed test, i was having 15mbps downland even though ive got the NBN 100 plan.

Please advise if this has been rectiifed in your system as my installation still says in progress

[Riezl]

Hi, we'd like to arrange one of our technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call.