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VoIP: can not find any account forthe incoming call

piralko01
Level 2

What does

VoIP: can not find any account forthe incoming call

in the Archer VR1600v log mean?

I'm getting 2 per minute at present.

4 REPLIES 4
KarlB
Moderator

Hi @piralko01 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

KarlB
Moderator

Hi @piralko01 

 

I was able to find your account, and have requested for our Voice Team to investigate and contact you back later on today.

 

Regards,

Karl

maphrils
Level 2

Was there a resolve for this? I have the same issue, logs "can not find any account forthe incoming call" every 2 minutes. I do not have a VOIP phone connected, but do have an NBN phone number. Are the logs anything to be concerned about?

 

Ahra_G
Moderator

Hi @maphrils,

 

Since your VoIP has a registered SIP, the device is logging that it can still receive an incoming call from an unknown source or destination and therefore did not accept the call hence the logs.

 

It shows the router is doing its job by blocking these rogue calls.

 

 

Regards,

Ahra_G