Vr1600 for FTTC

[davidyvanesa]

I have a TPG Archer VR1600v NBN Modem Router. I am not able to get internet connection.

I have NBN (FTTC) in my place. I do not find an installation guide for FTTC, just FTTB and FTTN.

Thank you

[Ahra_G]

Hi @davidyvanesa,

Is your service newly installed? If yes, you may refer to this article: New Connection Setup Help

You can also try the following  steps here:

• Troubleshooting No Internet Connection

If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.

Thanks! 

Ahra_G

[davidyvanesa · Accepted solution]

Sorry I solved it like 10 minutes after I wrote this post.

I'll write what worked for me, just in case somebody else is in the same situation.

I followed the configuration method in the EWAN tab, and disabled the VLAN ID checkbox.

Thanks

[Ahra_G]

Thanks for sharing the trick, @davidyvanesa! 

Feel free to reach out to us again should you require any assistance. Cheers!