WHEN

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Level 1
When will my installation be complete
I am working from home in an essential service.
I need it ASAP
2 REPLIES 2
Moderator

Hi @Sallybooth1 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @Sallybooth1 

 

It still shows your NBN-FTTN activation is still ongoing.

https://www.tpg.com.au/support/trackmyorder

 

It also says you are still waiting for your TPG modem to be received. Once you have the TPG modem, if an existing line has been re-programmed, it should work from your telephone socket without any other hardware.


New Connection Setup Help

https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...

 

Regards,

David_M