WHEN

[Sallybooth1]

When will my installation be complete
I am working from home in an essential service.
I need it ASAP

[David_M]

Hi @Sallybooth1 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Sallybooth1 

It still shows your NBN-FTTN activation is still ongoing.

https://www.tpg.com.au/support/trackmyorder

It also says you are still waiting for your TPG modem to be received. Once you have the TPG modem, if an existing line has been re-programmed, it should work from your telephone socket without any other hardware.

New Connection Setup Help

https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...

Regards,

David_M