Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
We've deleted your comment with your account information.
Please avoid posting any account information on a public thread that will compromise your account security.
We've checked your account and it was successfully installed and activated last 5 May 2020.
The service is working since it was installed and the usage report shows that it was utilized since then.
Is there any issues with your service that you want to report? Please provide us more details in order to assist you accordingly.