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Wan port is unplugged

616471991zlm
Level 2
Level 2
‎08-02-2020 10:54 AM

Hi,

My router has been here for a few days, but I ca n’t connect to the network at all. After I checked, the port was not plugged in. I have checked it several times. I have confirmed that my settings are correct. I would like to know how to solve it.

 

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28 REPLIES 28
Anonymous
Not applicable
‎09-02-2020 11:48 AM

Hi @616471991zlm,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that you have been in touch with one of our specialists and we'd like to clarify if you have located the NBN connection box. Is the router connected to it?

 

Can you double check the physical set up by visiting this link: NBN Fibre To The Premise (NBN FTTP) Setup Guide ?

 

 

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616471991zlm
Level 2
Level 2
‎09-02-2020 12:00 PM

Hi,

We do n’t have that  NBN box ，we only have a telephone line jack. Do we need to buy NBN box?

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Anonymous
Not applicable
‎09-02-2020 12:06 PM

Thanks for getting back to us, @616471991zlm. We'll need to escalate this to our Provisioning Team to further investigation and a case manager will contact you to discuss the progression of the case.

 

If there's a need for us to send an NBN technician to install an NBN box or to check its location, you will be advised.

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616471991zlm
Level 2
Level 2
‎09-02-2020 12:09 PM

Hi，

I very much hope you guys can quickly check or install, I am very anxious to use the internet.

Thanks

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616471991zlm
Level 2
Level 2
‎09-02-2020 01:35 PM

Hi,

I'm sorry I didn't receive the call. Can you call another one?I  hope to install NBN as soon as possible.I am very anxious to use the internet.

 

Thanks

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Anonymous
Not applicable
‎09-02-2020 03:30 PM

We have advised our Provisioning Team, @616471991zlm.

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616471991zlm
Level 2
Level 2
‎09-02-2020 03:35 PM
Hi,
Can you tell when to send someone to install it?
Thanks
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Anonymous
Not applicable
‎09-02-2020 05:18 PM

Hi @616471991zlm, we can see that our Provisioning Team has been in touch and discussed the concerns raised.

 

The team is closely monitoring this and will contact you to discuss the progression of the once they receive the additional details from you.

 

Let us know should you have further queries.

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616471991zlm
Level 2
Level 2
‎09-02-2020 05:25 PM
I just want to know when will NBN be installed, will this week be ok? Most of us need the Internet for many things, I hope you can understand.
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