TPG Community

Get online support

What happens to my Telstra line rental when my tpg nbn plan starts

Highlighted
Level 1c

Our landline is with Telstra. Our NBN should be up and running soon with TPG. Do we cancel our Telstra Landline?

3 REPLIES 3
Highlighted
Moderator

Hi @lake62 ,

 

Welcome to the community!


The Telstra phone line is no longer needed to operate the new NBN service. Once the NBN service installation is completed, you may cancel your service with Telstra. However, if you requested to port your old number from Telstra to your newly installed TPG-NBN, we advise to keep your Telstra service until the porting is completed.

 

Porting your number to the NBN service usually takes 1-5 working days.

 

Let us know should you require further assistance.

 

Cheers!

Highlighted
Level 1c

Thanks.

 

How do I go about porting my existing number over to NBN service?

Highlighted
Moderator

We had a look at your account and we can see that you have initially requested to port your Tesltra Phone number to TPG, @lake62.