TPG Community

Get online support

FTTC no connection. no light on

Highlighted
Level 1a

Hi.

My NBN plan is NBN FTTC SL Bundle Fast.

I spilled a little bit water over FTTC. Since then,  there is no light on LAN and DSL which are used to has flash on FTTC modem? I can't access to internet.

Can i get a techical service for it?

username: philkxxxxx

Account no: 651xxxx

TPG NBN digial voice no: 03580xxxxx

2 REPLIES 2
Highlighted
Moderator

Hi @philkya

 

Welcome to Community! 

 

I did run remote tests and was not able to detect any signal as well. Could you please clarify which device was afftected? Was it the NCD or the TP Link modem? 

 

I have raised the issue to our Engineering team for assessment. They should be in touch within the next 24hrs either via phone call or SMS and you can provide them more info what happened with the equipment. 

 

Note: Your post was modified as it contains your accounts details

 

Regards,

Ahra_G

Highlighted
Moderator

Hi @philkya, our Engineering Team is working on sending a new Network Connection Device(NCD) and the case engineer will contact you for any additional update.

 

Should you have further queries, feel free to message us. Thank you.