Internet not working

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Level 1b

An NBN technician came today and installed the internet however I'm getting a- Your newly installed broadband is waiting to be configurated- for the past hour. I've reset the modem and get it still isn't working

1 REPLY 1
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Moderator

Hi @Emilypoh246

 

Welcome to Community! 

 

We appreciate you reaching out to us. I used your Community details in pulling up your account and it shows that your internet is already working. 

 

There are instance that it takes a couple of minutes or sometimes more than an hour or so for the modem to connect to our server; we're glad to see that the service is now active. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers!