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Hi @Cathryn12,
Welcome to TPG Community!
We're sorry to know that you're having issues with the service installation and we'd like to help get to the bottom of this.
We have located 2 active accounts using your community details and we'd like to make sure that we'll be working on the right one. Can you PM us your TPG customer ID, username and address?
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @Cathryn12,
Thanks for sending us your details. We are able to locate your account, based on your service installation update provided by NBN Co.'s
Due to a provisioning issue, there has been a delay in activating your service on the NBN service management end.
We'd like to arrange a call from one of our Provisioning Case Manager to provide you details of your installation. Feel free to PM us your best contact number and preferred time tomorrow.
Hi @Cathryn12,
Based on the latest log on file, we've seen that you have been in contact with one of our Provisioning Case Manager and advised the new installation date which is scheduled for this coming Wednesday, 03 April 2019, 1:00 PM - 6:00 PM. We'll keep an eye on this, further updates will be provided by our Provisioning Team.
Let us know should you require further assistance.
Cheers!
Hi @Cathryn12,
Thanks for sending me additional details about the service installation. Regrettably, I wish I was the bearer of better news.
Your experience is important to us, we will chase this with our Provisioning Team and request for urgent feedback within the day. We apologise for the inconvenience.
Hi @Cathryn12
Based on the latest log on file. One of our Provisioning Case Manager contacted you earlier today advised the installation status. We apologise for any inconvenience, another callback is scheduled tomorrow same time to provide further information of service installation
Let us know should you require further assistance.
Hi guys,
Hi @Cathryn12,
We understand that our Service delivery team has been in touch and the requested installation date is already booked.
Updates will be given via SMS or Email once available.
Should you require further assistance, please let us know.
Kind regards,
BasilDV