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Whats the usual delay between modem delivery and actual connection to NBN?

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Level 1a

Sooooo, after what seemed like forever, the NBN was switched on finally in my area of the Gold Coast and to their credit TPG advised straight away that my modem would be on its way the next business day. This arrived yesterday and now I am waiting on TPG to connect me to the network (and send me a text) but no one can advise how long this should take (can't believe this wasnt organised while the modem and NCD were on their way to me - one step forward two stes back). So what everyones experiance? Am i waiting hours, days, weeks?

1 REPLY 1
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Moderator

Hello,

Thank you for being a part of the TPG Community. The installation window for NBN connections is 2-30 days.

I have attached a link on how to follow your installation, I hope you find it useful.

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

Regards

PeterW