When I can get internet

[yilongxiaodian]

Hi , Can I ask when I can get internet? Thank you.

[BasilDV]

Hi @yilongxiaodian

We've edited your post as it contains your account details.

Please avoid posting any account information on a public thread as it may compromise your security.

Based on the notes, our accounts team was trying to call you to no avail.

They would like to discuss the payment method for your account. They've sent an Email for more information.

If you did not receive the said email, shoot me a PM with your preferred time and best number to be contacted today.

BasilDV

[yilongxiaodian]

Hi I don’t have any call , could you please tell me that should I do now.

[Angeli]

Hi @yilongxiaodian, 

Are you having an issue with your TPG landline or mobile service?

[yilongxiaodian]

I applied the internet 8 days ago , still have not any information.

[Angeli]

Hi @yilongxiaodian, 

Kindly PM us your TPG account details and we can discuss it from there. 

[yilongxiaodian]

Username : xxxxxxxxxx
Account Number : xxxxxxxxxx

[Angeli]

Hi @yilongxiaodian, 

Thanks for confirming the account details and please refrain from posting it publicly; best to send your personal account details via private message. You are required to submit a signed direct debit form with the signature of the bank account holder.  This is to ensure that any payment transaction made on the bank account details is authorised by the account holder.

You may download the Direct Debit form by clicking the link below:
http://www.tpg.com.au/forms/Direct_Debit_Form.pdf

Kindly resend the completed Direct Debit form through fax or email:

Fax:  02 9850 0813
Email: ddaccounts@tpg.com.au

Direct debit payment usually takes 3 to 4 working days to clear. A $10 rejection fee applies in case the payment is rejected. If you have further question on this, you may call our billing team at 13 14 23 options 3 and 1. 

[yilongxiaodian]

Hi I got modem yesterday, but I don’t have NBN connection box. What can I do now? Thank you.

[Rica_R]

Hi @yilongxiaodian,

Can you send us a PM with your account details for us to check the provisioning of the NBN Box on your address?

How do I private message (PM) in the community?