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When I should connect TPG equipment to my phone line

Level 1a

Today, 15/03, I received NBN connection box and TPG router from Star Tracks, sent by TPG.

Please let me know when I can connect the equipment to my phone line?


Hi @Trungsyaus,


Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to contact our Service delivery team on Saturday.


They've confirmed that your setup is correct and helped you in configuring the modem to get the internet to work.


We can see that the service is working within specification.


Should you require further assistance, please let us know.


Kind regards,