TPG Community

Get online support

Which network do I have to choose?

Level 2

Hi, I just received the modem and router sent by TPG and set them together, but I don’t know which network to choose. As per the instructions given,I cannot not connect the NBN. Please help me ASAP. Thanks 


Hi @REN123 ,


Welcome to TPG Community!


We were able to locate your account using your community details and it appears that your NBN service is still not active.


The installation of your NBN service is still in progress, which is why the internet is still not working using the modem that we've provided. You'll receive a notification via Email or SMS that your NBN is ready to use once the activation is complete.


We've also created an article on how to set up your NBN FTTC service.


Should you require further assistance, please let us know.