Yellow light

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Level 1a
Hi,

I have just installed my new tpg modem to our Nbn box. I followed instructions. The Uni- D 1 port has a static yellow light and has not changed for 2 hours. The wifi service is appearing on devices however nothing is loading. Is there a reason for this? Would it take this long to set up?
1 REPLY 1
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Moderator

Hi @nicksavvas94

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help

 

In your case, the NBN FTTP service has been activated and it has been working within specification.

Let us know if your need further assistance.

 

BasilDV