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Level 1a



We have been instructed to plugin and turn on our new NBN connection device and wireless modem. We did this several hours ago but the router is still not showing as connected to the internet. 


We have NBN Fibre to the Curb (FTTC). The instruction email said we would be connected in 30 mins. Do you need to do something from your end to enable? Are we supposed to leave everything connected an on while we wait for internet?


I can see from the message is:


  • Your installation is progressing.
    We’re working hard on getting the service available for you. We'll keep you posted on the progress!

Please can you give us an update? 


ClientId is: 5465098




My records show that your service has been installed and it is running


thanks for your patie nce