cable is not physical ly connected

[easy2012]

my area only become available to nbn this year but the nbn cable on the street is not connected to my house. the TPG technician came to my house and said there must be a digging and trenching for about 12 meters in order to connect the cables. therefore installation cannot be finished. Who should I ask for this kind of service?

[BasilDV]

Hi @easy2012 

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to reach our NBN provisioning team.

We understand that you've been advised that your NBN order is on hold due to the cabling issue and NBN Co planned remediation date is by 16/03/2020 23:59 AEDT.

Further updates will be given by your case manager once available.

BasilDV