I recently signed up for TPG promised no downtime and if downtime will be notified.
2 days ago - I noticed my internet is down with no notification received.
When calling an enquiring after a long wait - consultant advised me that some1 cancelled the NBN line.
I asked how is possible because i didnt authorize it? They transferred me to a Case manager that was unavailable.
When calling the next day - Waiting line again of 30 minutes
Consultant tried to check on a case manager - No availibility.
He wrote a note to contact me during the day anytime after 11am - No reponse or call to date.
I call again today - on a waiting line - (but surprising that Case manager still unable to read his emails or note and contact me to activate the line).
This is very disappointing service, Response time is slow, waiting periods are long, and "How can you cancel a line without my authorization for something I am paying for???)
I need an urgent call back and enabling of the line as my work and business is affected and being without internet over the weekend for a case manager to just active the line again (the run around is a real inconvenience and costly on calls)
Having this unreliable product - I need a quick resolution, feedback or a rebate.
Welcome to TPG Community!
We were able to locate your account using your community details and reviewed the case.
It appears that the NBN connection or account that is registered to your location was taken by another service provider.
Did you enquire for an NBN service with a different provider?
We'll also arrange a call from our NBN provisioning team to check in case further. Please send me a PM with your preferred time and best number to be contacted.
Hello Basil DV
We understand that our NBN Provisioning team has been in touch and found out that your address is not registered with NBN Co. It is possible that they weren't advised that the unit was subdivided.
They've raised this with NBN Co and will provide you with the updates once available.
Let us know if you need further assistance.