We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated. Please ensure to check your inbox, spam or junk folder.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up. We have created setup guides for all technologies that TPG uses: New Connection Setup Help
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.