how do I find the ULL ID

MB1
Level 2
Level 2

To progress installation i have recive dths email from TPG - Do you have an active phone or internet connection at (my address)? If yes, please provide the active phone or a ULL ID.

No explanation of what a ULL ID is or where to find it!

thanks

2 REPLIES 2
david64
Level 11

Hi @MB1 . Do you have a landline telephone number at your address? Or an ADSL connection which also needs a telephone number? If yes, just send them that. If you don't have one, tell them that also.

TPG should be asking Telstra for ULL. It is some internal identification of your address.  Neither you nor I would know who to call in Telstra to find that.

MB1
Level 2
Level 2

Thanks david64 - I eventually rangTPG back and they said to ignore this message from them - very confusing Smiley Happy