internet unstable

Level 3



My internet has been unstable lately. It oftens disconnects multiple times throughout the day. This is really frustrating because my Zoom calls got disrupted a lot 


Can you please investigate this?


Thank you



Hi @Ndquyen1239,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


We have checked the status of your connection and it shows stable for more than 22 hours now. If you are still having issues, please send us a private message with your best contact number and most convenient time to receive a call for further troubleshooting.


To send a PM, please refer to this link: How do I private message (PM) in the community