land line problem

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21
Level 2
Level 2

recently installed NBN service. Internet works fine, but land line has problems. Incoming calls are received, but unable to make outgoing calls because even tho we get a dial tone, the other end is either constantly busy, or we get a voice advising that we cannot make calls to that number (usually my mobile) on this service. What can we do???

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21
Level 2
Level 2

Thanks BasilDV. Now I understand the problem. Appreciate your advice.

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BasilDV
Moderator

Hi @21

 

Welcome to the Community!

 

We were able to locate your account and can confirm that the phone status is active.

You are not able to use the outgoing calls as you don't have enough balance/credit to make it.

 

Refer to this article on how to add a prepaid balance for you to call out.

BasilDV

21
Level 2
Level 2

Thanks BasilDV. Now I understand the problem. Appreciate your advice.

View solution in original post

BasilDV
Moderator

Glad to be of assistance, @21

 

Stay safe.

BasilDV