missing power cord

[louiseesmith97]

Hi, moving into an existing property and have realised the NBN FTTC box does not have a power cord. How do i go about receiving one? 

Thanks

[BasilDV]

Welcome to the Community @louiseesmith97.

We'll raise this with our NBN Provisioning team and discuss the process.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[BasilDV]

Hi @louiseesmith97

We understand that your case manager has been in touch and the order for a replacement NBN NCD and power cord has been raised.

Updates will be provided via Email notification or phone call once available.

Cheers!

BasilDV