TPG Community

Get online support

modem cant connect to NBN internet after i moved home

seanzhangrma
Level 2

After setting everything up, the NBN box on UNI D1 continuously shows an orange light and barely blinks. In the first step of setting up the router, it directly shows that it cannot connect to the network. However, I received an email saying that my service has been activated, and when I called TPG's technical support, no one answered or responded at all.

1 REPLY 1
adib_rahmang
Community Manager

Hey @seanzhangrma,

 

Send me a DM if you still need a hand with your connection. The orange light is completely normal.

 

How do I private message (PM) in the community - TPG Community